The Installation and Service Technician Smart Business II is responsible for installation, repair, and maintenance of all low voltage systems for new and existing customer base. This position works directly with project management and coordination to complete tasks. Responsibilities include installing and programming security, access, and CCTV systems in commercial properties without assistance; assisting on fire alarm installs with guidance; installing or adding basic electrical outlets; reading and understanding blueprints and schematics; maintaining communication with project managers; clocking in/out of jobs and entering detailed notes; maintaining professional appearance and company vehicles; managing job/ticket costs and inventory; performing fire alarm inspections, repairs, maintenance, and upgrades; creating reports for customer and agency documentation; performing security alarm, CCTV, and access repairs and upgrades; supporting service advisors and customer support; maintaining relationships with fire authorities and major accounts; interfacing with monitoring center and sales departments; staying in compliance with training and company policies; and being on call for service. Requires basic electrical knowledge, ability to lead jobs, advanced troubleshooting skills, ability to read and install systems per design drawings, high efficiency and attention to detail, and proficient computer skills. Candidate must have necessary hand tools. Minimum qualifications include high school diploma or GED, 2-4 years of security industry experience, obtaining and maintaining an alarm agent license, and maintaining a clean driving record. Preferred qualifications include experience with Qualisys, Digital Watchdog, Brivo, and fire alarm exposure. Physical demands include ability to climb ladders and lift up to 50 lbs.
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