Job Description

KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

As Project Manager, you will implement   our solution within enterprises located across the globe. The Project Manager role will see you participate in  onboarding  new customers and contribute towards  maintaining  a high level of satisfaction of existing customers – including the provision of training and support to customers using our products.

• Manage project implementations for both new customers and those of our existing clients as their requirements grow
• Engage with our clients through remote meetings, email, phone, or via the ticketing system
• Understand our clients’ needs, tackle problems, and where necessary escalate the case to the relevant people
• Think creatively about technical issues and provide clients with workarounds when necessary
• Manage changes to the project scope, project schedule when needed
• Provide training to clients about the product and its components
• Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

• Medical, Vision, Dental
• 401K + 401k Match
• 11 Paid Holidays
• PTO & Sick Days

REQUIREMENTS

• 2+ years of relevant experience as a Project manager / Implementation Specialist
• Prior experience implementing SaaS products
• Prior experience creating project plans and Gantt Charts preferred
• Excellent client-facing and internal communication skills
• A strong ethos towards helping the team win

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