Job Description

Job Title: HR Consultant
Reports To: Director, Membership & HR Services
Department: HR Services
Location:                     Beachwood, Ohio

Summary:
Through comprehensive understanding of HR practices and access to specific resources (data, research, compliance, etc.), the HR Consultant shares knowledge and provides recommendations, as well as leading practices and trends with our Members and Clients. Serves as a subject matter expert on Human Resources issues including, but not limited to the employee life cycle, policies, employee relations, talent management, and compliance. Partners with clients to identify and execute HR priorities and initiatives in alignment with business goals and strategies.  Works as a brand ambassador, helping Members/Clients understand how to leverage our resources to achieve business and HR goals.

Responsibilities:
Consulting - 

• Provides expert guidance, recommendations, and implementation support on a fractional or project basis in areas of employment law compliance, HR policies, employee relations, engagement and retention, performance management, total rewards and/or comprehensive generalist functions.
• Champions the overall strategic development of best practices in human resources through the delivery of customized solution-based outcomes.
• Offers service support on all facets of HR management ranging from strategic initiatives to administrative functions.
• Assists in the development of innovative ERC HR Consulting product offerings to further enhance ERC’s service lines.
• Effectively delivers established product offerings, f orging strong relationships with clients contributing to additional utilization and spend.

• Fractional HR Support (Primary)
• Project-based HR Consulting (Secondary)
• HR Audits (Secondary)

HR Help Desk (Consulting Hotline) - 

• Provides prompt and accurate responses and support to HR-related inquiries of varying complexity via phone calls, e-mails and online tickets.
• Conducts research for member requests using internal data, online HR resources, and other relevant sources.
• As appropriate, educates members on our fee-for-service offerings and connects them with the designated internal or external resources (cross-selling).
• Tracks HR Help Desk requests and responses in the CRM.
• Manages our internal discussion platform.
• Evaluates and stays informed of updates to existing and new HR related topics and resources.
• Maintains and updates Help Desk database for timely and accurate HR related information and topics.
• Attends regular internal meetings and events.

 Member Engagement - 

• Analyzes membership tier, retention, spend and utilization levels to engage members through proactive outreach to enhance member experience and secure retention.
• Creates outreach deliverables in conjunction with Marketing to promote engagement/retention (Resource Guides, HR Exchange summary, etc.).
• Facilitates member networking opportunities including the planning and oversight of HR Exchange group events.
• Assists with member account maintenance including CRM management and access management.

Special Projects - 

• May manage special projects related to internal Operations, Research, HR Advisory Services, and other internal Service areas.
• Maintains existing and cultivates new service provider relationships and expectations.
• Develops and delivers training (our ‘public’ training, conference/association presentations, etc.) based on a strong foundational knowledge of HR practices.
• Researches developments and shifts in workforce management regulations and trends and advises members on best practices via the Help Desk, project support, events, training, etc.  

Internal Collaboration and Engagement - 

• Participates in internal meetings, team meetings, and cross-departmental working groups to support alignment, knowledge sharing, and organizational cohesion.
• Contributes to internal initiatives such as engagement activities, staff events, or volunteer efforts to foster a positive and collaborative work culture.
• Provides occasional support for internal process improvement discussions or planning sessions related to organizational development.

NorthCoast 99 -  Assists with the evaluation process for the NorthCoast 99 program including, but not limited to: reviewing program application, policy submissions, open-ended responses, special award submissions and post-award consultations, as applicable.

All of the above essential duties and responsibilities will be performed while embracing and exemplifying our Core Values: Data Matters, Solution Minded, Embrace Change, Accountable, and Love It.

Other duties may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Bachelor’s degree (B.A.) from four-year college or university and 5+ years of experience in benefits, policies, employee relations, and employment law.  SPHR, PHR, or SHRM certification preferred.

Customer Service Skills:
To perform this job successfully, an individual must have the ability to interact with customers and staff in a consistently friendly, professional, proactive, and positive manner. The individual must also have the ability to seek out, anticipate, and understand customer and staff needs and to respond in a timely, clear, and comprehensive manner. The ability to become a trusted advisor to varying levels of client leadership is a must. 

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office applications including Word, Excel, Outlook and Teams.  An individual must be extremely Internet savvy; should be familiar with multiple browser types such as Internet Explorer, Chrome, Safari, and Firefox; and must be able to perform searches and research topics quickly and comprehensively. 

Communication Skills:
To perform this job successfully, an individual must be able to analyze and organize their research findings from multiple sources and convey their recommendations promptly and concisely to members.

Reasoning Ability:
To perform this job successfully, an individual must have the ability to define problems, collect data, establish facts, and draw valid conclusions. 

 

Job Tags

Full time, Work at office, Shift work,

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